WHERE DO YOU SHIP FROM?
All products Craftinghills is selling are made and shipped from Vietnam.
It takes 3-5 days for production of customized products and 7-15 days for shipping from Vietnam.
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking and packing this normally takes 2-5 business days. When this is completed, you will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
Orders from the US: Delivery date and time are approximately 2-4 weeks from shipping date (depending on how strict the Customs in your State is).
Orders from outside the US: Delivery date and time is approximately 4-6 weeks from shipping date (depending on how strict the Customs in your Country is).
RETURNS & EXCHANGES
What is your cancellation policy?
You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.
Please check refund amount here: Craftinghills's Return & Refund policy
What is the return policy?
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
See more about our return policy here: Craftinghills's Return & Refund policy
We do not refund shipping cost. Return shipping is to be paid by the Buyer.